08-07-2012 07:31 AM
My blacberry curve 8520 wont unlock at all, i have a password on it and if i click any buttons nothing happens, whereas usually if you click the trackpad it will come up with the option to unlock, now it does nothing.
I have tried rebooting, hard reboot, taking out sim and battery and restoring the whole phone, nothing has worked, please help.
08-07-2012 07:39 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
09-23-2012 12:13 AM
i'm having the same problem and I figured out that if you hold down the mute button (at the top of the phone) for a few seconds, it should light up the screen and let you unlock