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New Contributor
Posts: 4
Registered: ‎12-20-2012
My Device: Curve 8520
My Carrier: Vodafone

Blackberry Curve 8520 - as of yesterday not getting e-mails

I reset my Yahoo password yesterday on my iMac and received a message tonight from Blackberry saying I was no longer able to receive emails on my phone.  I was directed to the Internet Service to reset my password, but regardless of what user name or password I entered, I can't access it to sort out.   Anybody got any ideas?

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 8520 - as of yesterday not getting e-mails

Hello,

So it's your BIS login that is failing? As opposed to succeeding to log into BIS, and then changing your email credentials stored with in BIS?

As such, if you don't know your BIS credentials, then ring your mobile service provider as they manage that account for you.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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