Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎09-22-2012
My Device: Blackberry Curve 8520
My Carrier: Vodafone

Blackberry Curve 8520 not working correctly


My Blackberry Curve 8520 is not working correctly. It has worked on and off for about 2 days now.


The first thing to stop was the media files - at first it said the SD card was inserted, but couldn't find any files. I've tried repairing the card. Then it is said there was no card inserted. Have taken out and re-entered the card, and formatted it. It now says there is no card inserted again. 


Also, Whatsapp and BBM are not working. I can open them, and can type a message, and press send, but no message actually sends. 


Plus the screen keeps freezing, will only work again through a battery pull. 


I've had the phone for about 3 months.


Please help!

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Curve 8520 not working correctly

Hello Sarahhelen,


I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 4
Registered: ‎01-17-2013
My Device: Blackberry 8520 Violet
My Carrier: vodafone

Re: Blackberry Curve 8520 not working correctly

I have been having the same issues since Friday of last week. I can't access BBM, Whatsapp or the internet at home they wont load or send!! When I am in work it seems fine.

I have rang Vodafone 3 times who still haven't come back with an answer. My daughters 9320 is also having the same problem, I only brought hers at Christmas.

Any help in solving these issues would be greatly received as im losing the will to live with these phones!!