04-16-2013 09:33 PM
hey my friend from school his blackberry curve 8520 scren doesnt turn on but it shows when its charging the battery sign so i told him maybe software problem so i got it and i told him i can help him with it so i when home and did the app loader software reload os thing and it ask me for password but i didnt know password so i put password in 10 times thinkin it would of still done but it didnt so now when i click next on appl loader it saying connection to rma i think and so later i called him and said what the password for the phone so like he told me he dont he said that his brother give it to him and his brother got it from his aunty so he said he would try to call her bla bla bla so all together he couldnt get password because like he dont know here number but i am just trying to figure out how to reload the software without password even doe i already tried app loader, bbsak, and black deskstop manger thanks alot for support
04-17-2013 11:07 AM - edited 04-17-2013 11:09 AM
Oh my! I am having a terrible challenge interpreting your post...lacking any punctuation, it's just one huge sentence and difficult to parse out. But let me see if I've got this right.
In any event, given that sequence, after that 10th failure, the BB would have wiped itself clean of all personal data, and even removed the password requirement. So, at this point, you should be able to proceed normally with an OS reload attempt. But, from that huge sentence in your first post, I can't quite parse out what is happening now that the BB has wiped clean.
Can you perhaps try again? If my description above is accurate, you don't need to re-state that (but do please at least confirm it)...rather, you can start with what is happening now as you attempt to reload the OS, but it should no longer be requesting a device password.