04-21-2013 08:19 AM
Hello, my trackpad and the rest of the keypad are only working at certain applications and my lock button has become very sensitive. There are times that the trackpad is working perfectly, but at some apps and at the home screen, it doesn't work. I already tried removing the battery and I restored/updated the firmware but hasn't changed a bit. The keypad, on the other hand works much more frequent than the trackpad. Help? Thanks in advance
04-21-2013 09:16 AM
Good troubleshooting. At this point, it sounds like a hardware issue. Can you take it to the store or repair shop?
04-21-2013 09:19 AM
Unfortunately, if I take my phone to the shop, it would take 2-3 months before I get it back. I am trying to find a way to fix it so that there would be no need to bring it to the shop. Thanks for the answer though!
04-21-2013 09:25 AM
I understand. I'm not sure how you reloaded the firmware, but you can try this guide:
A replacement device is the only other option I can think of if the software reload doesn't work.