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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎11-21-2012
My Device: Blackberry Curve 9300
My Carrier: Fido

Blackberry Curve 9300 problem ..... Please Help !

Hey Guys ! First of all, I'm new to the community and looking forward to be as active as possible to help people and get help from professionals ! (And sorry for my bad english tho :/..)

So here's the problem ...... I bought a blackbery Curve 9300 today, and what happens, is when I try to update it, it gave me at first, error 507 (Which means there's no OS in the device I suppose) ... when I tried to update it again, it gets stuck on ''Reconnecting to JVN'' or ''JVM'' can't remember ..... ive been trying to find a solution for hours and stil no luck .... i tried pulling the battery out and putting it back in, but doesnt work ..... a pop up message told me to go to control panel, check for USB Root hub and put a check mark on a certain option, but they were already checked ..... this situation is extremely frustrating because the guy from whom i bought the phone doesn't answer anymore, and I don't really want to take it to a store to repair it for like 60-80 $ or whatever ..... if possible, I'd like to get some help please !!!

Thank-You in advance guys !

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Curve 9300 problem ..... Please Help !

Hey 12khaled21,

Welcome to the BlackBerry® Support Community Forums.


If the BlackBerry® smartphone is not detected by the PC please try forcing the detection as outline here:

How to force the detection of the BlackBerry® smartphone using Application Loader


If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.






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