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Visitor
Posts: 1
Registered: ‎11-07-2013
My Device: BlackBerry Curve 9300
My Carrier: vodafone ie

Blackberry Curve 9300 won't boot up

So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was  roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.

 

If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful Smiley Happy

Forums Veteran I
Posts: 1,831
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Blackberry Curve 9300 won't boot up

Hi Marmite25

 

Welcome to http://supportforums.blackberry.com

 

You must apply a Wipe with BBSACK
Cause the error 507

Followed do an update via Loader
I suggest to have before a backup with the Desktop Manager and BlackBerry Protect


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9300 won't boot up


marmite25 wrote:

So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was  roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.

 

If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful Smiley Happy


Hi marmite25

 

Welcome to BlackBerry Support Forums

 

Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !

If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :

KB17877How to start a BlackBerry smartphone in Safe Mode

KB10040  :How to view or remove installed application on a blackberry smartphone

 

If above method fails or you're unable to boot your device on safe mode then only way out is to reload your device OS. As your device struck on a reboot loop so it won't allow a simple reload method . follow the below KB article to reload your device Software.

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Please note , while reloading in this manner you'll loose all data within your device but if you have a previous back or using BlackBerry protect then you can easily restore them back.

 

Try it and let us know if you feel any problem.

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