Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎06-19-2013
My Device: Curve 9310
My Carrier: Boost

Blackberry Curve 9310 won't reconfigure my Google email

I accidently pressed something on my Blackberry Curve 9310 and it caused all my phone calls and Google emails to run together for awhile. Well,I finally fixed that,but now I can't send any pictures from my phone to my Google email without me getting a message that I'm being redirected to the Setup Wizard because messaging isn't configured. I then get to Setup,press email accounts,and I'm stuck.....nothing happens. My phone won't do anything. I can read my emails,but cannot send anything to my email,and I like to send my pictures from my phone to my Google account to edit them before posting them online anywhere. I have tried the Service Book thing,but nothing works there either. Please help...this is very frustrating!!!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9310 won't reconfigure my Google email

Hello jennieluv

 

Welcome to BlackBerry Support Forums

 

Please try those steps in the same sequence ,

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  •  Wait till a Registration messages comes in your message box.


2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  •  ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )


3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

try it and let see if it helps this time .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.