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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-10-2012
My Device: Blackberry Curve 9320
My Carrier: T-mobile, Hungary

Blackberry Curve 9320 - App Store Problems




I have a problem with my new BB. When I want to connect App World / My account i get this msg:

BBID token is expired (Error ID: 40631)


I registered first time my phone, so the problem's reason is not this.

I also used the store at home, when i registered, but when i went into the office (my theory is the phone changed between mobile providers, but now i use the provider where i buy the phone) so when i went into the office, i get this msg.


Also when I want to check Setup/BlackBerry ID Account I get this msg: Unable to update Blackberry ID account information while offline.


I try to soft reset my phone, doesn't work but when i log in my wifi network, there is absolutely no problem. Only with mobile internet.


OS version:

Mobile Provider: T-Mobile, Hungary



Thank you in advance for any help you can provide.



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Curve 9320 - App Store Problems

Hey Dormi,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Can you send me a private message with your PIN number so I can investigate further?





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New Member
Posts: 1
Registered: ‎08-27-2013
My Device: Curve 9320
My Carrier: T-Mobile Hungary

Re: Blackberry Curve 9320 - App Store Problems



Can you send me the solution you used for Dormi as I'm facing with the same problem (and my operator is the same as his)?