09-10-2012 02:02 AM
I have a problem with my new BB. When I want to connect App World / My account i get this msg:
BBID token is expired (Error ID: 40631)
I registered first time my phone, so the problem's reason is not this.
I also used the store at home, when i registered, but when i went into the office (my theory is the phone changed between mobile providers, but now i use the provider where i buy the phone) so when i went into the office, i get this msg.
Also when I want to check Setup/BlackBerry ID Account I get this msg: Unable to update Blackberry ID account information while offline.
I try to soft reset my phone, doesn't work but when i log in my wifi network, there is absolutely no problem. Only with mobile internet.
OS version: 18.104.22.1688. 22.214.171.124
Mobile Provider: T-Mobile, Hungary
Thank you in advance for any help you can provide.
09-12-2012 05:36 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further?
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!