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New Contributor
Posts: 2
Registered: ‎02-17-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Blackberry Curve 9320 - Orange

Hi guys i have good question about my wifes phone we both have the Blackberry Curve 9320 on Orange but for some reason my wife phone is unable to have email setup on here phone when she goes to Setup - Email Accounts its asking for Enterprices Server password/username but this never happend to me was simple add my emails address and password and was done.

 

So was working if any one might know why i can add emails fine but she can't !

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Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Curve 9320 - Orange

Hi and Welcome to the Community!

To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

 

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎02-17-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Re: Blackberry Curve 9320 - Orange

Thank you for quick reply and userful one Smiley Happy