03-13-2013 05:06 AM - edited 03-13-2013 05:12 AM
My daughter entered by mistake a screen password on her blackberry curve 9320. Now, the screen is locked and ask her to enter "blackberry" and after a code, but she doesn't know it. Can you help us, please? Thanks in advance. Have a nice day ! BR
03-13-2013 05:44 AM
Welcome to Support Forums
If she set a device password on her device then she have to enter the password to access that device. If you enter wrong password more then 5 times then on our device screen it may show enter BlackBerry , and if you fail to enter it then after 10 wrong attempts that device will initiate a wipe process deleting all user data within that device.
So please try to recall the password and enter it correctly.
03-13-2013 06:19 AM
You are welcome .... Good luck. !