Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 11
Registered: ‎05-21-2013
My Device: Curve 9320
My Carrier: Tesco(UK)

Blackberry Curve 9320 battery problem.

My blackberry battery started to act up, suddenly going from 100% to 0% in abit an hour, I used another blackberry battery(That does work) and the same problem still persists it, its becoming annoying.

 

7.1Bundle 2301(V7.1.0.921, Platform 9.49.0.89)

 

Is there anyone who has/had the same problem and knows how to fix it?

Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9320 battery problem.

Hi and Welcome to the Community!

 

Given what you say you've already tried (a different "known good" battery), I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 11
Registered: ‎05-21-2013
My Device: Curve 9320
My Carrier: Tesco(UK)

Re: Blackberry Curve 9320 battery problem.

Was right after a failed update, ended up doing the update over pc phone kept corrupting the java.

 

Ill downgrade back to the original OS! If it doesn't help ill try some of the other options!!

 

Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9320 battery problem.

Oh! That's certainly a lot more information than in your first post...sorry about the useless recommendations therefrom.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 11
Registered: ‎05-21-2013
My Device: Curve 9320
My Carrier: Tesco(UK)

Re: Blackberry Curve 9320 battery problem.

@sdgardne,

What are you trying to saySmiley Happy?


Also done the downgrade, still doesn't fix the problem, tried both batteries in another blackberry, they do work fine! Security wipe and most of the other ideas where done.

Anything else I could do? Or is it just the phone being a ... And not wanting to work with any battery?
Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9320 battery problem.


rickieorourke wrote:
@sdgardne,

What are you trying to saySmiley Happy?

Simply that, had you included in your original post, the information you added in your second post, then my answer to your first post would have been completely different...

 


rickieorourke wrote:

Also done the downgrade, still doesn't fix the problem, tried both batteries in another blackberry, they do work fine! Security wipe and most of the other ideas where done.

Anything else I could do? Or is it just the phone being a ... And not wanting to work with any battery?

I cannot know what "most of the other ideas" entails...so I must again make significant guesses to see if I can find something to help you. Again, though, I risk redundancy due to my lack of clairvoyance...apologies in advance for that.

You may want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 11
Registered: ‎05-21-2013
My Device: Curve 9320
My Carrier: Tesco(UK)

Re: Blackberry Curve 9320 battery problem.

Update:

 

Blackberry kept dying on the way home from college and the OS ended up not booting(ERROR-507), I'm reloading the OS, then ill be updating on the situation!

Contributor
Posts: 11
Registered: ‎05-21-2013
My Device: Curve 9320
My Carrier: Tesco(UK)

Re: Blackberry Curve 9320 battery problem.

Now my phone can't stay on for 5mins...

 

Annoying, due to cancel my contract and get a different phone that isn't blackberry!

Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9320 battery problem.

So sad...but it's your choice as to how to proceed. Barring a hardware issue, the remedies provided up in the 2nd half of post 2 can normally recover any BB. But if the problem is hardware (which of course cannot possibly be diagnosed at an internet-distance), then naturally there is no amount of software or OS fix that can help.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 11
Registered: ‎05-21-2013
My Device: Curve 9320
My Carrier: Tesco(UK)

Re: Blackberry Curve 9320 battery problem.

The phone is going to get repaired for free by Tesco, thank you for whoever created warrenties!