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New Contributor
Posts: 3
Registered: ‎04-06-2013
My Device: blackberry Curve - 9320
My Carrier: hannelie

Blackberry Curve 9320 caller id incoming

Hi, I'm from SA and my curve 9320 don't show caller id when I received a call. Always "unknown". I did check all my numbers for the area codes and names. They are correct. And the landlines the areacode are part of the number. I go to the security setting and disable the protection. Still not working! Please help!
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Curve 9320 caller id incoming

There could be any one of these solutions... Try these:
1. Make sure you set your own country code at Phone dialer Screen > Options > Smart dialing.
Set your Country Code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.
* In the US, set this Country Code as "+1", and place your local area code in the proper box (this normally the default setting in a new BB).

2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.
* For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".

3. You may have "Content Protection" set on your Address Book.
OS5 devices: Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.
OS6 devices: Homescreen > Options > Security > Encryption > UNcheck the box next to Encrypt.

4. Go to Options on your device > Security Options > Encryption > Include contacts set to "No"

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