11-08-2012 02:34 PM
My son has a blackberry curve 9360 and was doing an update. The phone was trying to restart to complete the process and has got stuck. It keeps trying to restart over and over again. We don't even get to the menu. We have tried removing the battery and tried to restart by pressing the alt, aA(arrow) and del button together but it doesn't work. Any ideas??
11-17-2012 03:52 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
Otherwise, one of these artcles may be of use to you:
Good luck and let us know!