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New Member
Posts: 1
Registered: ‎05-29-2013
My Device: Blackberry Curve 9360
My Carrier: AT&T

Blackberry Curve 9360 automatically deleting emails

All of a sudden my blackberry curve 9360 has started to delete my emails from the handheld only. I am still able to view my emails on my desktop in microsoft outlook. This is a business email account. I have verified that my free memory is 1.5GB, my messages are set to delete after 60 days and I have removed the battery and put it back on to no avail.

 

Just to be clear, an email will show up on my phone but then as soon as I open it to read it, it automatically deletes itself. Nothing in previous forums has helped and I do not want to wait a long time for my IT department to try to figure this out. Please help!!!

Highlighted
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9360 automatically deleting emails

Hi and Welcome to the Community!

You say "business"...is this BES? If so, then you should continue to work with your BES admins. If they need help, there is a BES-specific section of this site where they can ask other admins for advice.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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