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New Member
Posts: 1
Registered: ‎11-26-2012
My Device: Blackberry Curve 9360
My Carrier: Tesco

Blackberry Curve 9360 not receiving SMS text messages

My Blackberry curve 9360  is new but not and then SMS text messages wont come through now they've just stopped al together. Ive checked the firewall and thats not on so they should be coming through. I can send texts but i cant receive them. Help?

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9360 not receiving SMS text messages

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 3
Registered: ‎01-27-2013
My Device: Curve 9360
My Carrier: o2

Re: Blackberry Curve 9360 not receiving SMS text messages

Hi, I have done this step you have said to do with no luck? What else can you do? Thanks
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Curve 9360 not receiving SMS text messages


bonzo95 wrote:
Hi, I have done this step you have said to do with no luck? What else can you do? Thanks

Hello,

 

Well, SMS is part of your voice-level services, not anything to do with data-level services (unless you mean MMS). Consequently, you need to contact your mobile service provider (O2, according to your profile) for formal assistance.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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