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New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: Blackberry Curve 9360
My Carrier: EE
Accepted Solution

Blackberry Curve 9360 not receiving full email

My blackberry curve 9360 has started to not fully show emails in the past week.  When I open them, it only displays the first 8 - 10 lines of the email and the rest of the email is just the grey/white chequerboard.  The problem happens regardless of whether I receive emails when connected to wireless or 3G.

Please can anyone help?

Thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9360 not receiving full email

Hi GraceAlexander

 

Welcome to BlackBerry Support Forums

 

 

Please try this > On your Homscreen Open your Browser > Press the Menu Key > Options > Scroll down to Clear Browsing Data ( Mark all fields ) Then Click on Clear Now .

 

Once it is done perform a battery pull restart like this , While your device is Powered On remove the battery, wait for a min. then re-insert it back . After reboot please check if you're able to view your emails.

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New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: Blackberry Curve 9360
My Carrier: EE

Re: Blackberry Curve 9360 not receiving full email

Brilliant, thanks for the quick answer, it seems to have worked.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9360 not receiving full email

Hi GraceAlexander

 

 

You are most welcome .. Whenever you feel any trouble always try a battery pull restart as a first step Smiley Happy

 

 

Cheers !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.