07-10-2012 12:36 PM
Im having big problem in restoring my blackberry contact book after upgrading firmware
Out of 1471 total contacts, there were only 8 contacts restored.
I tried by Downgrading the BDS, the problem stayed still
Also, use the older backup files, from 1300 contacts, only 56 were restored.
Please advice what to do
07-16-2012 12:51 PM - edited 07-16-2012 12:52 PM
Welcome to the BlackBerry® Support Community Forums.
To better assist you with this issue I have a few questions:
When you created the Backup were your contacts configured for wireless synchronization?
Do you use BlackBerry® Enterprise Service or BlackBerry® Internet Service?