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Contributor
Posts: 13
Registered: ‎09-07-2012
My Device: Curve 9380
My Carrier: Vodafone

Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

I've purchased blackberry curve 9380 just 20days back. It's not working properly. If I'm composing a message or replying to any message, the cursor is moving here & there automatically. Also it's shows different options automotically without touching the device. Even if I come to home screen, OS is misbehaving & not giving me the proper response & automatically call are happening. I've already formatted the memory card & also tried to run m phone without memory card but behavior of the phone is same. Please let me know whether this problem is OS specific or hardware specific?

Mayur
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi agg_mayur

 

Welcome to the Community

 

 

Have you tried a Battery Pull Restart if do it like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.Then see if problem resolves.

 

 

Prince

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 13
Registered: ‎09-07-2012
My Device: Curve 9380
My Carrier: Vodafone

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

I'll do this & will let you know whether it solves the problem or not, because as I wrote it's a random problem. Thanks for your reply.
Mayur
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi agg_mayur

 

 

                         Also have a look when and why a Battery Pull Restart is needed in our BlackBerry Smartphone  Battery pulls on your BlackBerry - when, why and how .

 

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 13
Registered: ‎09-07-2012
My Device: Curve 9380
My Carrier: Vodafone

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi Prince,

 

I've done hard reset which you've suggested me. For now I'm not facing that problem but now my phone's touch response is not that much smooth which was very good at the time of purchasing (It's kinda slow than earlier). Smiley Sad

I've also gone through the link which you have sent to me but it is not teling that behaviour which I had mentioned.

Mayur
Contributor
Posts: 13
Registered: ‎09-07-2012
My Device: Curve 9380
My Carrier: Vodafone

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi All,

After working properly for 2-3 days, my phone again started malfunctioning. It's automatically opening the menu options, selecting the messages, opening the phone book.

Please tell me whats going on with my phone.

 

Mayur
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi agg_mayur

 

 

                        So if your problem reappearing I think it will be better To Reload your Device Software ,Follow the KB on how to perform a clean reload of BlackBerry Dvice software using Desktop Software. KB19915 .

 

Please try it and let us know.

 

N.B : Always Backup First .

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 13
Registered: ‎09-07-2012
My Device: Curve 9380
My Carrier: Vodafone

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi,

 

While trying to update the device software, it's showing no updates are available for your phone, moreover it is also not showing

"Click Show Other Versions" option.

 

Please suggest how to proceed further.

 

 

Mayur
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

[ Edited ]

Hi agg_mayur

 

 

                            Sorry for that Link its for Mac Computer for Windows Follow this  KB11320 .

 

 

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 13
Registered: ‎09-07-2012
My Device: Curve 9380
My Carrier: Vodafone

Re: Blackberry Curve 9380 is malfunctioning, menu options, message editing automatically opening

Hi,

 

I've tried to update my BB curve OS but this time it's asking for blackberry services to be activate

I've downloaded the latest BB device software on my PC & also deleted the vendor.xml from both places(users/.. & commonfiles/.. ) and ran the loader.exe from the Apploader folderbut couldn't succeed.

Is there any way to update OS without activating the BB services?

Mayur