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New Member
Posts: 4
Registered: ‎11-06-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Blackberry Curve 9380 stuck on Platform screen

Two days ago my Blackberry 9380 randomly turned itself off and went the Blackberry loading screen and kept loading only until three quaters of the way, then stopping. I took the battery out three times and each time it did that, then it loaded and went to the 'Blackberry Platform 9.32.0.51' screen and has been there since. When I click any of my apps it says 'Error starting net_rim_bb_file_explorer:' Could you help fix this problem? Thanks.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Curve 9380 stuck on Platform screen

Try starting the device in Safe Mode.

***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877


If you're able to startup, go to Options > Device > Applications and delete the last few third party apps or themes you might have installed.

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New Member
Posts: 4
Registered: ‎11-06-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

sRe: Blackberry Curve 9380 stuck on Platform screen

I started my phone in Safe Mode but it still went to the Platform screen. Any other ideas?

Highlighted
Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Curve 9380 stuck on Platform screen


Meganhill_ wrote:

 When I click any of my apps it says 'Error starting net_rim_bb_file_explorer:' Could you help fix this problem? Thanks.


That ^^ confuses me. Are you getting to the home screen or not?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
Posts: 4
Registered: ‎11-06-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Re: Blackberry Curve 9380 stuck on Platform screen

No, the Platform screen is a list of my apps and whenever I press any of them it comes up with that error message.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Curve 9380 stuck on Platform screen

Still confused.

 

You said "no", to my question if the device is fully rebooting.

 

How are you pressing on anything or seeing your platform screen... how are you getting to this platform screen?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 4
Registered: ‎11-06-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Re: Blackberry Curve 9380 stuck on Platform screen

The device loads but doesn't go to the home screen, it goes to the Platform screen.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Curve 9380 stuck on Platform screen

I've been around BlackBerrys for almost ten years. I don't even know what the Platform screen is.

 

Can you take a picture of that screen and post it here?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code