08-08-2008 12:33 PM
Email messages are deleted automatically from my blackberry curve and I cannot figure out to stop this from occuring. It seems as if they are deleted on a daily basis. Any thoughts?
08-08-2008 12:39 PM
Two questions: in mailbox -options- general options, what do you have your Keep Messages set for?
Are you losing SMS messages as well, and calendar dates sooner than expected?
08-08-2008 01:10 PM
Sounds like you are having memory issues:
I have attached an excellent post by Jeremy Kitching (specialist ) for resolution.
Please let me know if this helps, and if you need any other assistance!
08-08-2008 01:37 PM
Unfortunately, it is not a memory issue; I have only had the device for two weeks. That said, I know that I had synch issues in the past (messages deleted in Outlook wouldn't delete from device and vice versa) and so I tried something on my own (see below) that I found in the blackberry solution center. Wonder if this has had an effect?
Also, cannot figure out why I am not able to select the "Reconcile Messages" in Synchronize Now in the Desktop Manager (step 7 below)?
The folder and message databases are corrupt.
Backup the BlackBerry device data. Then clear the folder and message databases and synchronize.
EnsureReconcile Messages is selected and click Synchronize now.
08-08-2008 02:07 PM
Just to check could you send me the numbers in Options - status - file free and file total?
I do not see where the option you mentioned would lose messages, especially text messages.
Please let me know.