10-18-2012 05:55 PM
I have a bb curve 8310. Recently it just froze on me. I bought new batteries, but it didnt solve it.. I charge it & everything, but still nothing. It only starts up to that loading page, & i really need to get my contacts out. How can I transfer them to my pc even though all i get is the loading screen on my phone?.
10-19-2012 12:32 AM
Welcome to BlackBerry Support Community Forums
Please try to start your device on Safe Mode.If it allows you will be able to recover your contacts from the device.
KB17877 How to start a BlackBerry smartphone in Safe Mode.
If Safe Mode didn't work then you had to load your device OS and in that situation you will loss your data within the device.So try the Safe Mode and see if that helps.
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