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New Contributor
Posts: 2
Registered: ‎06-05-2013
My Device: Blackberry Curve
My Carrier: 6024884342

Blackberry Curve - email synch

I received a notice from Blackberry that my email wasn't synching and I needed to go in and reconnect.  I had changed my email password over a week ago so that was the issue.  But the notice when I try to make this change to synch, has a misspelled email user name and when I correct it and put in the password, it still says I need to put in a user name, like it's not recognizing it.  I'm on 7 of 10 tries and nothing works.  Any suggestions?

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Curve - email synch

Hey EGAragon,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you what type of email account are you trying to re-validate?

You indicated you were on 7 of 10 attempts? To clarify are you at the point where you are re-validating your email account or are you prompted for your Blackberry Internet Service account log in information? 

 

Thanks.

-HB

 

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New Contributor
Posts: 2
Registered: ‎06-05-2013
My Device: Blackberry Curve
My Carrier: 6024884342

Re: Blackberry Curve - email synch

I'm at the Verify BlackBerry ID - where it asks me to enter my BlackBerry ID Username and Password.  It has the wrong Username and I corrected that then put in my password.  It processes and then says "Enter the username associated with this smartphone" again, and again.  Nothing I do works.  It's my hotmail email account that it's always sinc'd with.