06-28-2013 08:24 PM
Earlier today, my Curve 8520 was hanging. I could not access any of the applications, while in the middle of the screen was a black square which meant that my phone was loading/processing something. Since it took a while, I decided to take of the battery and simply reboot. When it started booting, it stopped at around 75% finished. And then it would stay there for over half an hour. Also I noticed, when I boot, usually the red light blinks. But this time, my phone shows it's booting but there is no blinking from the led.
Would I need the desktop manager because I just got my computer reformatted and so I would have to reinstall the software again if I am to resolve this issue?
06-29-2013 08:28 AM
Welcome to BlackBerry Support Forums
There are many ways to reinstall or load the OS on our BlackBerry but first can you confirm if you recently installed any application before this Problem started ? Think carefully !
If you have then first try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Application > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
If above fails and you're unable to boot your device on safe mode then you have to Reload the OS but as you're device is not booting , it will not allow a simple OS reload , Go through those Knowledge Base it may help you to recover your device :