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New Contributor
Posts: 3
Registered: ‎02-15-2012
My Device: Bold 9700
My Carrier: Rogers

Blackberry Desktop Manager hangs at "Preparing Sync Preview"

[ Edited ]

Installed version 7.0.0.43 bundle 44.  on Windows XP machine.  Software hangs at "preparing sync preview"  for greater than 16 minutes and never proceeds.   Re-installed, then removed and re-installed a 2nd time after complete reboot.   Then removed computer from docking station to ensure no USB conflicts and re-booted again.   Still hangs at the same spot in the routine.    Extremely frustrating.    

Contributor
Posts: 16
Registered: ‎10-12-2010
My Device: Bold 9700

Re: Blackberry Desktop Manager hanfs at "Preparing Sync Preview"

Sure its Windows NT? The earliest version of Windows that Desktop Software supports is Windows XP SP3

Posts: 94,663
Likes: 24,430
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Desktop Manager hanfs at "Preparing Sync Preview"


arspira wrote:

Installed version 7.0.0.43 bundle 44.  on Windows NT machine.  Software hangs at "preparing sync preview"  for greater than 16 minutes and never proceeds.   Re-installed, then removed and re-installed a 2nd time after complete reboot.   Then removed computer from docking station to ensure no USB conflicts and re-booted again.   Still hangs at the same spot in the routine.    Extremely frustrating.    


I've had one user tell me at 30 minutes it finally proceeded. .. So try letting it sit at that "preparing sync preview" for a while... longer.

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New Contributor
Posts: 3
Registered: ‎02-15-2012
My Device: Bold 9700
My Carrier: Rogers

Re: Blackberry Desktop Manager hanfs at "Preparing Sync Preview"

Your are right.... I was so frustrated I did wrote the wrong system.

New Contributor
Posts: 7
Registered: ‎02-15-2012
My Device: Bold
My Carrier: Bell

Re: Blackberry Desktop Manager hanfs at "Preparing Sync Preview"

Same issue with Window 7

New Contributor
Posts: 3
Registered: ‎02-15-2012
My Device: BlackBerry Bold 8700
My Carrier: Telstra Australia

Re: Blackberry Desktop Manager hangs at "Preparing Sync Preview"

This seems to be an issue with many - there is another forum about this - but no solution (yet).

New Contributor
Posts: 2
Registered: ‎02-15-2012
My Device: Torch 9810
My Carrier: AT&T

Re: Blackberry Desktop Manager hangs at "Preparing Sync Preview"

same thing is happening to me... I have a Torch

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New Contributor
Posts: 2
Registered: ‎02-15-2012
My Device: Curve 8520
My Carrier: TMN

Re: Blackberry Desktop Manager hangs at "Preparing Sync Preview"

After installing V7.0, in windows Vista  Building Sync list freeze

 ANY SOLUTION?!

New Contributor
Posts: 7
Registered: ‎12-05-2009
My Device: Tour 9630

Re: Blackberry Desktop Manager hangs at "Preparing Sync Preview"

Same EXACT problem.  Frustrating.  I wish I didn't upgrade.  UGH. Why didn't I get an iphone!

New Contributor
Posts: 7
Registered: ‎02-15-2012
My Device: Bold
My Carrier: Bell

Re: Blackberry Desktop Manager hangs at "Preparing Sync Preview"

Blackberry is a business tool....we need a fix asap