02-15-2012 08:45 PM
I did the same thing today, and then spent 3-4 hours with restore points, with uninstall/reinstall, with rebooting machine(s). Have Windows 7 64 bit. Nothing fixes it. Cannot find a phone # on RIM website to get help.
02-15-2012 08:48 PM - last edited on 02-15-2012 10:22 PM by jakoby4204
SAME EXACT PROBLEM... This is exactly why RIM is losing customers, they issue these hack versions without trying out Beta versions and people blow up when their product doesn't work. Frustrating!! How is RIM a better business tool than iphone again?? Arghhh I should've bought an iphone instead of this phone, regrets regrets regrets!
EDIT: Content altered to reflect community guidelines.
02-15-2012 08:56 PM
I used this link to download version 6.1 again after deleting the new update and everything is working fine
02-15-2012 09:12 PM
This is a supposed solution I found on Crackberry.com, haven't tried it yet:
Seems to be an issue with converting intellisync data over to whatever RIM is using now.
Back up your device data.
Delete your device data
Perform a one way sync from Outlook to the blackberry device.
After that, two way sync should work.
I no longer get the "preparing sync preview" dialog box."
Let me know if it works, I'll try it out in a bit.
02-15-2012 09:26 PM
02-15-2012 09:46 PM
I Found a solution
After the Uddate caused the final step to hang during the Organiser Sync "Preparing sync preview" , I Removed Desktop manager using add/remove programs & rebooted my PC
Then I downloaded the install file from Blackberry's web site, then I configured the sync to replace data on the handheld = "One Way to your device only"(outlook is my primary source for Contacts, Calendar, Tasks & memos & that data is complete)
1 way sync worked well.
Then I changed the data sync settings back to Two way between your device and your computer.
It has worked very well ever since
02-15-2012 10:03 PM
Don't get too excited - I did all that yesterday, and had the same outcome yesterday, but the problem has reappeared again today, and has been sitting on "preparing sync preview" since early thismorning - it's now mid-afternoon here. Good luck!