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New Member
Posts: 1
Registered: ‎08-23-2010
My Device: Not Specified

Blackberry Desktop Software 6.0 will not open

Desktop Software 6.0

 

On load:

"Application has generated an exception that could not be handled"

 

Process ID=0x7ac (1964), Thread ID=0x780 (1920).

 

I have uninstalled the desktop software and Microsoft .Net 3.5 SP1 and reinstalled both and continue to get the same error.

 

Anyone getting the same error or know how to get the software working again?

New Member
Posts: 3
Registered: ‎11-26-2010
My Device: 9700

Re: Blackberry Desktop Software 6.0 will not open

same problem for me

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Desktop Software 6.0 will not open

Hi adelwaleed and  Erumara! Welcome to the BlackBerry Support Community Forums!

 

This article may help you in regards to the Microsoft .NET framework problem you're having:

 

KB17001 - BlackBerry Desktop Software requires Microsoft .NET 3.5 SP1 to be installed

 

Let me know if this works for you!

 

 

-CptS

 

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Contributor
Posts: 10
Registered: ‎12-21-2011
My Device: 9860
My Carrier: Rogers

Re: Blackberry Desktop Software 6.0 will not open

I have exactly the same problem.  You call Blackberry for help and they tell you its not there problem and to call my wireless provider.  I call my wireless provider and they telll me its not their problem and that I need to call Blackberry support.  Its not my computer either I have tried it on 3 different PC's now and get the same error mssg. I give up!!!!

 

 Does anyone in this industry take resposibilty for their product.

 

I now see how they make their money.  If I did this in my industry I would be hung out to dry.

 

 

Frustrated

New Contributor
Posts: 3
Registered: ‎01-11-2012
My Device: Torch9810
My Carrier: Virgin Mobile

Re: Blackberry Desktop Software 6.0 will not open

Hi there. I have the same problem; but then I discovered there was about 5 versions of .net3.51, and after installing them all via windows XP udate, I now get a different messagesaying it has encountered a problem and needs to close.
New Contributor
Posts: 3
Registered: ‎01-11-2012
My Device: Torch9810
My Carrier: Virgin Mobile

Re: Blackberry Desktop Software 6.0 will not open

Can you find Blackberry Help? all I seem to do is go arround in circles, and can't find any way to request help, as I would from other sites.
Contributor
Posts: 10
Registered: ‎12-21-2011
My Device: 9860
My Carrier: Rogers

Re: Blackberry Desktop Software 6.0 will not open

Finally solved my problem with Blackberry's lack of interest in there product. 

 

I bought an Iphone  and would definately recomend anyone with problems with BB to do the same.

 

It's actually too bad because I really liked the BB until something goes wrong then its like the company dosent exist.