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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-23-2012
My Device: BlackBerry Curve 9330
My Carrier: Virgin Mobile

Blackberry Desktop Software 6.0

I sure hope someone can help me ... I'm so frustrated. I have had this software on my computer ever since I got my Blackberry Curve 9330 in Dec ... I've been using it to load pics onto my phone all the time ... I went to use it 3 days ago and a box popped up saying there was a problem with the software and it had to close ... I tried removing and reloading a cpl times and same thing .. went to the website and updated to the 6.1 version .. got the the same box popping up ... cleaned cookies and even system restored ... I've spent 3 days trying to fix this problem....removing & reloading over and over .. even tried talking to Blackberry techs and short of being charged (which I will not do) I'm not sure how to fix this problem .... Can anyone help me ??? I really would like to get some pics back onto my phone ..... Much appreciated.

Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Blackberry Desktop Software 6.0

you mean,the picture cleared in BB?

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Desktop Software 6.0

[ Edited ]

Hey Bluangell,

Welcome to the BlackBerry® Support Community Forums.


To better assist you with the BlackBerry® Desktop Software issue you are having I have a few questions:


What version of Windows® do you have installed?

What version of Microsoft® .NET Framework do you have installed?

In Windows® Event Viewer what error message do you receive?


Thank you.




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New Contributor
Posts: 3
Registered: ‎06-06-2012
My Device: blackberry curve 8520
My Carrier: celtel

Re: Blackberry Desktop Software 6.0

Version 5.0,
WLAN 3.0
New Member
Posts: 1
Registered: ‎06-07-2012
My Device: gel case
My Carrier: lhr

Re: Blackberry Desktop Software 6.0

hmm i am new here ....

in this forum nice information about the blackbarry ...

i hope this is a great site about this topic .....