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New Member
Posts: 1
Registered: ‎12-24-2013
My Device: Playbook
My Carrier: No one

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,


I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.

When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.


These are the methods I used to try to fix the problem.


- Clean Uninstall

- Removing registry

- Deleting research in motion (appdata)

- Restarting my computer about 5 times



I went into event properties this is what i got. 

Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: rim.desktop.exe
P3: 4ec52db7
P4: PresentationCore
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization

Attached files:

These files may be available here:

Analysis symbol: 
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<Security />
<Data>Not available</Data>



Please help thanks.


Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all   "blackberry"   files found.