Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎12-24-2013
My Device: Playbook
My Carrier: No one

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,


I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.

When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.


These are the methods I used to try to fix the problem.


- Clean Uninstall

- Removing registry

- Deleting research in motion (appdata)

- Restarting my computer about 5 times



I went into event properties this is what i got. 

Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: rim.desktop.exe
P3: 4ec52db7
P4: PresentationCore
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization

Attached files:

These files may be available here:

Analysis symbol: 
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<Security />
<Data>Not available</Data>



Please help thanks.


Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all   "blackberry"   files found.