01-02-2012 08:04 PM
I have not been able to run the Desktop Software since I installed 6.1. (downloaded 610_b038_multilanguage.exe)
I followed the instructions in the Knowledgebase articles to do a clean uninstall and then install the new version with User Account Control turned off and Anti-Virus software disabled..
I am running Windows 7 SP1 32 bit on a Dell XPS. My carrier is T-Mobile.
01-16-2012 12:27 AM
Can you please reply with the error message that you are getting when trying to run the Desktop Software. What is Desktop Software not doing? Is it just not opening at all or is there an error message when you try to run the application? Do you see the slpash screen/logo and nothing happens or does the splash screen appear and disappear.
Are you an Administrator of the Computer? Have you tried to create a new user account and install Desktop Software in it?
01-16-2012 06:42 AM
There is no error message. I was able to successflly download the software. If I plug in my BB it does not launch. When I manually lauch it the Blackberry Desktop Software splash scrren appears and just stays on and then it locks up. I am the administrator
01-16-2012 09:40 AM
I am logged in as the Administrator. When I execute the Blackberry Desktop I get the splash screen then a Popup Window with the message "Blackberry Desktop Software has stopped working. Windows can check online for a solution to the problem" After some "checking" WIndows closed the screen and terminates Blackberry Desktop"
The Problem Detail follows:
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 18.104.22.168
Problem Signature 03: 4eb85358
Problem Signature 04: mscorlib
Problem SIgnature 05: 22.214.171.124
Problem Signature 06: 4e154c6c
Problem Signature 07: 1c8a
Problem SIgnature 09: Exception
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
01-17-2012 04:25 PM
i am having the same problem - my blackberry has been working fine since i got it a year ago. I have been able to download my itunes to it but just recently every time i try to launch media sync i get the same message as you and the system is closed on me. I have uninstalled and reinstalled the programme with no success. I have added nothing new to my blackberry curve 8520 so am at a loss as to what to do next!!!
01-17-2012 10:24 PM
Same problem on Dell Latitude running WinXP.
As soon as Desktop Mgr 6.1 upgrade ran, I first lost ability to access the Organizer Synch Configuration then eventually the app. would just freeze after opening, requiring "End Process" w/Task Mgr.
Since Sunday, I've uninstalled and re-installed at least a dozen times under both users on the system, and tried installing 6.0 off my BBerry User Tools CD. Now nothing happens when I try to start the app, via desktop icon, Start Menu entry or directly from the .exe in the \Blackberry Desktop folder.
I spent 2 hours on the phone w/Verizon support last night who decided it must be my Dell and Dell support dropped me transferring me to a different suport group, but after reading these posts it's clear it's the application...so is RIM working on it?
01-29-2012 07:59 PM
FWIW, I don't know if this was just due to dumb persistence and coincidence, but I just found a statement somewhere, that for BBDesktop to work, you have to be at .NET 3.5 SP1, so I RE-downloaded that Service Pack, RE-removed BBDesktop 6, and installed BB Desktop 126.96.36.199 from my original BB User Tools Disk and I'm back w/that version, running Organizer Synch and device backup
...but afraid to "Check for updates" to hose myself w/v6.0 again.
Since this success miraculously ocurred on my LITERAL last ditch attempt before getting a new, NON-RIM, device, (literally - had my selection in my Verizon Wireless online cart earlier today), I am thanking God and hoping the nasty trick does not befall me again before my next device upgrade window opens a year from now.
GOOD LUCK resolving on your respective ends.