09-18-2008 12:55 PM
I had a problem with Roxio Media Manager continuously wanting to reinstall. So I fixed that problem and and uninstalled the Blackberry software. I then tried to re-install the Blackberry Desktop software so I can syncronize my contacts on my home computer. I have tried this from a downloaded version 4.6 and with the version on my Blackberry CD. Same problem with both.
The install starts and asks for language, then the install starts for a couple of seconds. Then I get this message:
Error opening installation log file. Verify that the specified log file location exists and is writable.
I can't get past this message. It does not say where the log file location is. Other software installs, it is only Blackberry software that will not install. I tried renaming CProgram Files\Common files\Installshield and making it read/write, but this install still fails with the same message.
Any ideas to try? Anywhere else that I can go for help?
Solved! Go to Solution.
09-18-2008 06:37 PM
09-19-2008 02:13 PM
Thanks, that worked.
I unzipped the file, then I opened a cmd window and manually ran msiexec with your Blackberry msi file. I added a /L flag to put the logfile into a local logfile.txt file and everything went fine.
Perhaps you are specifying a problematic log file name, at least for my computer?
Anyway, this new version of Blackberry software works fine for keeping my home contacts up-to-date with my work contacts. I'm glad I was able to install it without the Roxio media manager. That program was driving me crazy.
12-02-2010 01:53 AM
I got the same problem. However my Blackberry desktop software won't install. I just tried the disc and they new version on the blackberry website and it just say "Blackberry Desktop Softare stopped working". Can someone Help this issue?