10-25-2012 09:53 PM
I had to quit in the middle of a sync. Now the BDS terminates as soon as my devise is attached with a USB. I can't get far enough along in the process to restore from a backup. Ideas?
Do I have to wipe my phone completely? (battery in and out is ineffective)
11-02-2012 05:12 PM
Welcome to the Support Community!
If your BlackBerry® Torch™ 9800 smartphone is unable to connect with the BlackBerry® Desktop Software, you may want to try the steps in one of the following KB articles to force a detection and reload the device software.
If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7
Hope this helps.
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