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New Contributor
Posts: 2
Registered: ‎04-23-2014
My Device: Bold 9790
My Carrier: Orange Business

Blackberry Desktop Software has stopped working

I can't find a recent thread for this problem so would appreciate any known fix.


I've had no changes to my laptop which is running Windows Vista Business and has run Blackberry Desktop Software with no problems.


I've tried to uninstall and reinstall three times no, and still get "Blackberry desktop software has stopped working"


I can't sync or back up, it's incredibley frustrating.

Hall of Famer III
Posts: 58,790
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry Desktop Software has stopped working

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎04-23-2014
My Device: Bold 9790
My Carrier: Orange Business

Re: Blackberry Desktop Software has stopped working

Thank you for that, I'll take a detailed look at it. Blackberry support have also suggested turning off UAC.


I've been a Blackberry user for a number of years, but all I want from any technology is that it works without fuss, and if it stops working that it's easy to fix.


This is a pain, and I'm considering a different product when my contract ends next month.


Thanks again for taking the time to respond