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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-25-2012
My Device: 9800 Torch
My Carrier: ATT

Blackberry Desktop Software has stopped working.

I had to quit in the middle of a sync.  Now the BDS terminates as soon as my devise is attached with a USB.  I can't get far enough along in the process to restore from a backup.   Ideas? 


Do I have to wipe my phone completely? (battery in and out is ineffective)

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry Desktop Software has stopped working.

Hi winephile,


Welcome to the Support Community!

If your BlackBerry® Torch™ 9800 smartphone is unable to connect with the BlackBerry® Desktop Software, you may want to try the steps in one of the following KB articles to force a detection and reload the device software.
If you are using a Windows® computer: http://bbry.lv/L13o3O
If you are using a Mac: http://bbry.lv/NtreH7


Hope this helps.



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