12-21-2011 10:14 AM
1 .Uninstall Blackberry Desktop Manager
2. Download CCLEANER from http://www.piriform.com/ccleaner
3. Clean your Registry and Temporary files
4. Open run and type %temp% and delete all files shown in the folder.
5. Restart Your PC.
6 Instlal BB Desktop manager again and connect again
It will work
01-10-2012 09:45 AM
Dear Vigcurve - thanks for the message. Unfortunately this did not work, although I followed all the steps you prescribed. I am still getting the same error message. Wondering: I also have Nokia Suite and Samsung PC Studio installed; could these phone-sync software packages be causing a conflict. Thanks.
01-10-2012 12:31 PM
I am getting the same problem. After uninstall older desktop software version, now I downloaded the latest 610_b038 version. After the installation was completed, I can't start the DT program. The '"Blackberry Desktop Software (Not Responding)" message is appearing on the top with white window. It stays there forever.
How can I solve it please?
02-22-2012 10:28 AM
I'm facing with the same problem after upgrading my software to 7. when i tried to downgrade it it give's me te same error again and again with every BB device i connect!
Problem Event Name: CLR20r3
Problem Signature 01: rim.desktop.exe
Problem Signature 02: 18.104.22.168
Problem Signature 03: 4f2bf8de
Problem Signature 04: mscorlib
Problem Signature 05: 22.214.171.124
Problem Signature 06: 4e154c6c
Problem Signature 07: 1c8a
Problem Signature 08: b
Problem Signature 09: Exception
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
02-22-2012 12:01 PM
I am having the exact same problem with my Curve 9330 and a PC with windows 7 64 bit. I've tried everything (e.g. uninstall/reinstall) and the problem remains. There is however a temporary (but annoying) fix. If you restart your computer the the BB Desktop will load as it should. But you have to close it to disconnect the phone. Once you close it, it will not reload again and it is necessary to reboot the computer.
02-22-2012 12:02 PM
Uninstall desktop software as also the updater. use a registry cleaner to clean any leftovers! Install 6.1 again and it works like a charm!
It worked for me!
02-22-2012 12:59 PM
i could not think of something else! have you done all the necessary reboots??
2. Clean leftovers with reg cleaner
4. Check if reg cleaner find anything else
Notice that when you uninstall and it asks to delete all options and preferences to press yes!!
It worked for me! Using Windows 7 32 bit!