Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-20-2012
My Device: Torch 9800
My Carrier: AT&T

Blackberry Desktop Software will not load

All of a sudden, my BD software will not load.  When I double click the icon on the desktop or plug in my torch it will automatically give me a windows error that says it's stopped working and that windows will notify me when there is a solution.  I've tried repairing the software from the control panel as well as uninstalling and reinstalling.  What can I do next?

Posts: 1
Registered: ‎02-21-2012
My Device: bold 9700

Re: Blackberry Desktop Software will not load

I'm having the exact same issue....have also tried both attempts at fixes as you.
would love a response on this.
New Contributor
Posts: 5
Registered: ‎02-22-2012
My Device: Curve 9330
My Carrier: Credo Mobile

Re: Blackberry Desktop Software will not load

I am having the exact same problem with my Curve 9330 and a PC with windows 7 64 bit.  I've tried everything (e.g. uninstall/reinstall and the problem remains.  There is however a temporary (but annoying fix).  If you restart your computer the the BB Desktop will load as it should.  But you have to close it to disconnect the phone.  Once you close it, it will not reload again and it is necessary to reboot the computer.