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New Contributor
Posts: 7
Registered: ‎07-28-2011
My Device: bold 9780
My Carrier: etisalat

Blackberry Desktop software 6.1 hangs and stop to work.

Dear all,

 

the Blackberry Desktop software 6.1 hangs and don't respond, and it shows the below msg:

 

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: Rim.Desktop.exe

  Application Version: 6.1.0.35

  Application Timestamp: 4dee095a

  Hang Signature: af46

  Hang Type: 256

  OS Version: 6.1.7600.2.0.0.256.48

  Locale ID: 1033

  Additional Hang Signature 1: af4683dc5aae2cf700207d6bd4a35871

  Additional Hang Signature 2: 2979

  Additional Hang Signature 3: 2979c8ac4d5104a212362df944d35b73

  Additional Hang Signature 4: af46

  Additional Hang Signature 5: af4683dc5aae2cf700207d6bd4a35871

  Additional Hang Signature 6: 2979

  Additional Hang Signature 7: 2979c8ac4d5104a212362df944d35b73

 

I have re-installed it, repair it, remove it, downgrade it,connect it with the handset, disconnect it, disable the anti-virus.

everything but still the same.

 

Kindly help !!!

Super Contributor
Posts: 458
Registered: ‎07-04-2011
My Device: *
My Carrier: No Carrier

Re: Blackberry Desktop software 6.1 hangs and stop to work.

Check it on another pc be that pc have some problem. It may be a cause

New Contributor
Posts: 7
Registered: ‎07-28-2011
My Device: bold 9780
My Carrier: etisalat

Re: Blackberry Desktop software 6.1 hangs and stop to work.

tried..it my PC !!!!
how can I solve this issue...?
New Member
Posts: 3
Registered: ‎08-13-2011
My Device: storm 9550
My Carrier: verizon

Re: Blackberry Desktop software 6.1 hangs and stop to work.

having basically same problem. have a storm 2 9550, from previous 9530. when i try to add new device software hangs and stops working. pc is running xp pro-sp3. get no specific error msgs

New Member
Posts: 2
Registered: ‎04-18-2012
My Device: Blackberry Bold II 9700
My Carrier: 0122222222

Re: Blackberry Desktop software 6.1 hangs and stop to work.

Hi, I encounter the same issue, any solution ??

Highlighted
New Member
Posts: 2
Registered: ‎04-18-2012
My Device: Blackberry Bold II 9700
My Carrier: 0122222222

Re: Blackberry Desktop software 6.1 hangs and stop to work.

still the same and no 1 reply ......think it's time to change phone....

 

no feedback at all...suck service from blackberry .........