01-06-2013 05:10 PM
I am having the same problem as well. Were the blackberry people of any help and have you been able to resolve the problem? Thanks
What BB people? To which post are you responding? I don't find anyone here in this thread discussing talking to any formal RIM support...maybe I'm missing something...
01-06-2013 06:49 PM
01-06-2013 06:54 PM
01-06-2013 11:20 PM
Thankyou but this thread takes you to the .NET Framework installer/enabler site which I have done (was advised by the BB Helpdesk to do) but didn't work. I have also extensively followed every single posting on the forum but it seems that no one with the same problem has been able to resolve it.
01-08-2013 08:36 AM - edited 01-08-2013 08:39 AM
My problem has been FIXED!!! Thanks to our wonderful astute young IT guy in our village. Yes it does require the .Net. framework 3.5 to be enabled on the control panel, but my problem was that when i registered with Windows, I had a space in my username (ie a space between my first name and surname) and Windows didn't like this! As soon as the space was removed, BB desktop installed. Voila! So simple - why does BB not know this?
01-08-2013 09:51 AM
Excellent! I'm glad you found your solution! But...a couple of clarifications, if you don't mind...
my problem was that when i registered with Windows, I had a space in my username (ie a space between my first name and surname) and Windows didn't like this! As soon as the space was removed, BB desktop installed. Voila! So simple - why does BB not know this?
That issue is indeed known...refer to this thread, which is a "sticky" at the top of this board:
That issue is covered there -- but in this thread, it simply did not occur to me that it would be the root cause of your issues. It also is a rather subtle issue that may not necessarily come to mind for anyone providing remote support services...from my volunteer time here on this site, it comes up quite rarely indeed.
But, I'm glad you reported it here...hopefully it will be useful to others in similar predicaments.
01-08-2013 03:26 PM
01-09-2013 04:11 PM