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Posts: 1
Registered: ‎04-24-2012
My Device: BlackBerry Curve9300
My Carrier: Koodo/Telus

Blackberry Enterprise Server Not Connected

Mobile Network is connected

3G coverage

Blackberry Internet Sevice connected with Mobile Network


It seems to me that the only thing that isn't working is BBM


Any advice?

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Enterprise Server Not Connected

If you're service is not on a BlackBerry Enterprise Server (BES), then you won't be connected to a BlackBerry Enterprise Service. You are connected to the BlackBerry Internet Service via your mobile network. That is good.


Think of BES as corporate device accounts, and BIS as personal device accounts.


So, BBMessenger... what's not happening?

Can you click on the icon and open BBM?


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New Member
Posts: 1
Registered: ‎09-26-2012
My Device: bold 9780
My Carrier: o2

Re: Blackberry Enterprise Server Not Connected

Hi, i know this is an old thread but I have this exact problem. I can click on the icon and open BBM but when I send a msg it just appears with a red X
New Contributor
Posts: 7
Registered: ‎04-29-2013
My Device: 8520
My Carrier: Orange

Re: Blackberry Enterprise Server Not Connected

I have the same problem and nothing seems to work