10-18-2012 06:34 AM
Hello, I am struggling to find out how to deactivate my Enterprise Accounts. I made a mistake in setting this up and now I want to remove the accounts, but I don’t know how to. Can someone please help me? I have a Curve 9360.
10-24-2012 02:40 PM
Hi CJHart and welcome to the BlackBerry Support Community Forums!
To clarify, did you Enterprise Activate your BlackBerry® smartphone on a BlackBerry® Enterprise Server?
10-30-2012 09:17 PM
No I didn't activate it on a Blackberry Enterprise Server. What I did was I tried setting up some email addresses from my smartphone by selecting Enterprise Account rather than Internet Mail Account and now I want to remove them from Enterprise Account. Is that clear? Do you know if I can do this? I have set them up in Internet Mail Account since then and that is working fine, but I don't want them set up in both.
11-01-2012 01:38 PM
Unless you activated on a BlackBerry® Enterprise Server, you will not receive email or get any of the Enterprise features. You can remove the Enterprise Email by going to Options>Device>Advanced System Settings>Service Book and delete any service books that start with Desktop, if they exist.
11-02-2012 05:10 AM
Yeah there are some there, but could some of them be for my internet mail accounts? Are there particular ones associated to Enterprise Accounts? I don't want to go and delete anything just yet without being sure that I am deleting the right thing, otherwise I could spend time and/or money getting it set back up again!e
11-06-2012 02:42 PM
Sorry for the delay in response.
Deleting the Desktop service books will not effect on any functionality of other email accounts. These service books are only for the BlackBerry Enterprise Server.
07-05-2016 10:31 AM
I have no my enterprise account but I need one account please help me any one .
Hi and Welcome to the Community!
Enterprise accounts are provided by Enterprise email system administrators...usually the place you work or a service you subscribe to (some email service providers offer BES). If you don't have an Enterprise-level email account, then you shouldn't be using anything on the device that talks about it. Period.
For personal email accounts (e.g., Google, Outlook.com, etc.), to use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.