Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎10-18-2012
My Device: Curve 9360
My Carrier: Vodafone NZ

Blackberry Enterprise Server

Hello, I am struggling to find out how to deactivate my Enterprise Accounts. I made a mistake in setting this up and now I want to remove the accounts, but I don’t know how to. Can someone please help me? I have a Curve 9360.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Enterprise Server

Hi CJHart and welcome to the BlackBerry Support Community Forums!

 

To clarify, did you Enterprise Activate your BlackBerry® smartphone on a BlackBerry® Enterprise Server?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎10-18-2012
My Device: Curve 9360
My Carrier: Vodafone NZ

Re: Blackberry Enterprise Server

No I didn't activate it on a Blackberry Enterprise Server. What I did was I tried setting up some email addresses from my smartphone by selecting Enterprise Account rather than Internet Mail Account and now I want to remove them from Enterprise Account. Is that clear? Do you know if I can do this? I have set them up in Internet Mail Account since then and that is working fine, but I don't want them set up in both.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Enterprise Server

Unless you activated on a BlackBerry® Enterprise Server, you will not receive email or get any of the Enterprise features.  You can remove the Enterprise Email by going to Options>Device>Advanced System Settings>Service Book and delete any service books that start with Desktop, if they exist.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎10-18-2012
My Device: Curve 9360
My Carrier: Vodafone NZ

Re: Blackberry Enterprise Server

Yeah there are some there, but could some of them be for my internet mail accounts? Are there particular ones associated to Enterprise Accounts? I don't want to go and delete anything just yet without being sure that I am deleting the right thing, otherwise I could spend time and/or money getting it set back up again!e

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Enterprise Server

Sorry for the delay in response.

 

Deleting the Desktop service books will not effect on any functionality of other email accounts.  These service books are only for the BlackBerry Enterprise Server.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎07-05-2016
My Device: BlackBerry torch 9800
My Carrier: #

Re: Blackberry Enterprise Server

I have no my enterprise account but I need one account please help me any one .
Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Enterprise Server


rkhanhpt wrote:
I have no my enterprise account but I need one account please help me any one .

Hi and Welcome to the Community!

 

Enterprise accounts are provided by Enterprise email system administrators...usually the place you work or a service you subscribe to (some email service providers offer BES). If you don't have an Enterprise-level email account, then you shouldn't be using anything on the device that talks about it. Period.

 

For personal email accounts (e.g., Google, Outlook.com, etc.), to use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).


With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................