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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎03-08-2012
My Device: 9300 curve
My Carrier: T-mobile

Blackberry Error 102

Can anyone help please.

My daughter entered her smartphone pin wrong 10times yesterday and now has a white screen with the message "Blackberry Error 102".

 

I spent an hr on the phone to her mobile provider last night and they tell me i have to go to Blackberry direct but then someone else suggested i put a disc in the pc and plug her phone in and "reboot".

 

Please can anyone either confirm that this is correct or make a suggestion on how to get her up and working again. Being a teenager, being without a phone is life threatening.

 

Many thanks in advance

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Error 102

Hey Sbirley,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to do a clean reload of the BlackBerry® device software as shown here:
How to perform a clean reload of the BlackBerry® Device Software for Windows
http://btsc.webapps.blackberry.com/btsc/KB11320

Thank you.

-HB

 

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