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New Member
Posts: 2
Registered: ‎04-18-2011
My Device: curve
My Carrier: att

Blackberry HS-700 Wireless Headset (Bluetooth)

I recently purchased the Blackberry HS-700 Wireless headset (bluetooth) which came with two ear hooks. Both ear hooks have broken and I need to obtain additional ear hooks. I can't find them anywhere and am getting no assistance from Blackberry. Does anyone know how/where to get them?

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

I dont know of a place to get them yet.

 

Some have said that ebay or amazon have a similar type that you can use.

 




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New Member
Posts: 2
Registered: ‎04-19-2011
My Device: HS- 700 headset
My Carrier: N/A

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

I have the same problem with my HS-700. After emails to RIM, shopblackberry.com, and phone calls to RIM's HQ in Ontario, where I was given the runaround, same stupid, scripted answers. Since I now CANNOT use my headset, and RIM's solution is to replace my $120 headset with another because of a crappy 2 cent part, I am returning the headset to Best Buy, and will NEVER buy anything from RIM/Blackberry ever again. If anyone from corporate HQ happens to read this, it's customer service like this that has your stock price in the toilet, and stock analysts recommending to investors not to buy your stocks.

New Member
Posts: 2
Registered: ‎04-19-2011
My Device: HS- 700 headset
My Carrier: N/A

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

BTW, knottyrope, nothing that I have found on eBay nor Amazon even comes close. Waste of time to even try looking.

New Member
Posts: 2
Registered: ‎04-18-2011
My Device: curve
My Carrier: att

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

Thank you for the response.

I still can't find them so if HQ does find a way for the willing (but not necessarily happy) consumer to pay probably $10 for this 2 cent item, please let me know.

This is absolutely ridiculous.  I actually like the bluetooth and am trying to be a satisfied customer but for some reason, blackberry doesn't want me to be happy nor wants my money.

New Member
Posts: 1
Registered: ‎04-25-2011
My Device: Torch 9800
My Carrier: Roger's

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

If somebody has a source for these earhooks, please don't keep it a secret.  Not having replacement parts is sure a crappy way to do business.

Regular Visitor
Posts: 1
Registered: ‎05-29-2011
My Device: Blackberry HS-700 Bluetooth Headset
My Carrier: Rogers

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

[ Edited ]

I'm also looking to buy the HS-700 at Futureshop this week as it's on sale and after reading reviews, I came across this forum and saw that the ear hooks break, and so I went looking like you all did and came across this... 

http://www.cellularstore.com/product-20141-Scala+500+Ear+CampC+Eyeglasses+Hook+Black. I don't know it will fit. But it sure looks sturdy.

 

Also I found this site of ear hooks...

http://www.thefind.com/electronics/info-replacement-ear-hook#page=13

 

Would not another type of ear hook fit the headset?

 

thanks,

goderichgreg

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

it is possible it will fit. i have yet to break mine on my HS 500 from 2 years ago.

 

 

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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Forums Advisor III
Posts: 1,408
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

I went through a lot of this for the HS-700. If you think you see one that will fit, you are taking a gamble. The end size, and the loop shape and size have to be correct for the diamentions of the earphone itself, and including to fit properly around the ear.

 

I ended up making one myself out of some brass tubing that is used for clock repairs. Then I rubber coated it. I used the old broken pieces as a reference for the diamentions and fit.

 

This is terrible that there are no spare parts available for such an expensive accessory! Many of the stores are now warning their customers that there are no spare parts for the Blackberry Bluetooth earphones. They are telling their customers to buy other makes who do give support for their earphones. They are tired of having angry customers come back to the store.

 

 

Jerry G.

 

Jerry G.
Highlighted
New Member
Posts: 1
Registered: ‎05-02-2013
My Device: 9900
My Carrier: Rogers

Re: Blackberry HS-700 Wireless Headset (Bluetooth)

I've had the same problem as everyone else.  Not only did I snap the 2 earhooks that came with my HS700 but I broke both of my husband's as well.  But I've made a very serviceable replacement using a large plastic-covered paperclip.  It needs a bit of tweaking but it took me all of 5 minutes to make and saved probably $20 by the time I bought replacement hooks (only available from US suppliers!  Go figure!) and paid the postage.  NOT willing to buy a whole package of earbuds that I won't use to get ONE earhook.  Come on, Blackberry - you're supposed to be making your reputation by having happy customers.  These little gadgets should be available in 10-packs at every Staples.