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New Member
Posts: 2
Registered: ‎07-29-2013
My Device: Curve 9230
My Carrier: BT

Blackberry ID Associated to Invalid Email Address



I've made a awful mistake of adding a blackberryID to my phone with an invalid email address.


I can't change it as I can't remember what password I set.

I can't recover the password, as it's an invalid email address.


Is there anything I ca do to get this sorted (I have since created a blackberry ID to the correct email address).



Rob Cross

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry ID Associated to Invalid Email Address

Hi and Welcome to the Community!


Given your situation, only human intervention can help you now. The automated processes simply cannot deal with such a situation. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.


But, first please decide if such is even necessary. If, for example, you did nothing with that other BB ID (e.g., no AppWorld purchases, no BBM contacts, etc.), then you can simply abandon it and use the new one you have created.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 2
Registered: ‎07-29-2013
My Device: Curve 9230
My Carrier: BT

Re: Blackberry ID Associated to Invalid Email Address

I have made no purchases at all, so I am happy to go for the quickest solution.