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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-26-2013
My Device: 9900
My Carrier: Celcom

Blackberry ID + BBM + App World

Hey guys,


I have problem with my blackberry ID.


When I open my BBM, they ask me to login,


When login, it shows message  like "The server is not responding. Please try again later."


So, I can't open my BBM.


Next, when I open my Blackberry World, it shows message "Blackberry World is having trouble connecting to the Blackberry World server. Verify your network connections and try again."


Why this happen to me? I already unsubscribe and re-subscribe the BIS from my provider. What can I do as to throw the problem of the Blackberry ID?



Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry ID + BBM + App World

Hi hamdihamdi,


Check the below knowledge base article -


  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry Smartphone running BlackBerry 7

Also confirm that you can access/log in to BlackBerry ID from the computer.

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 2
Registered: ‎02-26-2013
My Device: 9900
My Carrier: Celcom

Re: Blackberry ID + BBM + App World

still the same. What should I do?