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Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Blackberry ID - Can't log in on handset - Updated Request

Hi,

 

I have had the problem of not being able to log into Blackberry ID account on my handset, although I can log in via a laptop/desktop.

 

One suggestion was to 'wipe' my handset via BlackBerry Desktop Manager, this proved difficult as I couldn't download and install blackberry desktop manager. This is now resolved, it was a microsoft.NET 3.5 SP issue, long story but I have now installed that.

 

Anyway, I now have the desktop manager on my PC and need help/advice on what I need to do next to rectify the ID log in issue.

 

 

Any advice will be greatly received.

 

 

Regards

Spragz

Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Re: Blackberry ID - Can't log in on handset - Updated Request

Also, I cant scan BBm barcodes, is this due to me not being able to verifly my ID account on the handset?

 

Thanks

 

 

Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Re: Blackberry ID - Can't log in on handset - Updated Request

Hi everyone.

 

My BB Torch 9860 now works perfectly!

 

 

Carried a security wipe, reinstalled everything and it now works  fine, apps world is accessible and emails are flying in!

 

 

Result!