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Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone
Accepted Solution

Blackberry ID - Can't log in on handset

Hi,

 

Just wondered if anyone could help me.

 

I can't log into Blackberry ID on my handset, it comes up with a message saying "Cannot Log In To Your Blackberry ID Account" or something similar.

 

 

If I go onto the blackberry website via a laptop it logs me in OK!

 

 

Any help gratefully received.

 

Regards

Spragz

New Contributor
Posts: 6
Registered: ‎08-24-2011
My Device: Torch 9800
My Carrier: SUN

Re: Blackberry ID - Can't log in on handset

Same issue here. Although I get the message error occured. Is this related to the bbs down or something? Mods need to address this concern.
Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Re: Blackberry ID - Can't log in on handset

I have also noticed that I can't update the flash player to play You Tube videos. Something to do With the operating system. Any ideas folks?

Regards Sprags
Highlighted
New Contributor
Posts: 4
Registered: ‎06-22-2010
My Device: 9700
My Carrier: Vodafone IE

Re: Blackberry ID - Can't log in on handset

I have the very same problem Smiley Sad Spoke to my provider ond they say everything is OK at their end... There are a few recent posts about this on the web. Someone in RIM must know what to do! 

New Member
Posts: 1
Registered: ‎10-10-2011
My Device: Bold 9780
My Carrier: Vodaphone

Re: Blackberry ID - Can't log in on handset

Me too on my Bold 9780. As a new user I am very unimpressed with Blackberry. They offer you free apps because they have been down for ages. Then they don't allow you to log in to get them. Is this a clever ploy?

Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Re: Blackberry ID - Can't log in on handset

Are there any updates on this issue please?
New Contributor
Posts: 6
Registered: ‎08-24-2011
My Device: Torch 9800
My Carrier: SUN

Re: Blackberry ID - Can't log in on handset

I'm not having a problem anymore. I think I was one of the affected users during the blackout of the RIM service. Try to login back.
Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Re: Blackberry ID - Can't log in on handset

Hi, thanks for the reply. I have just tried it again and still get the message. "unable to log in to blackberry I'd account"
Contributor
Posts: 36
Registered: ‎10-16-2011
My Device: Torch 9860
My Carrier: Vodafone

Re: Blackberry ID - Can't log in on handset

Just tried it again, same result.

 

I am getting increasingly fustrated with this issue and the lack of help I'm recieving from Blackberry.

 

 

Regards

Spragz

New Contributor
Posts: 6
Registered: ‎08-24-2011
My Device: Torch 9800
My Carrier: SUN

Re: Blackberry ID - Can't log in on handset

Hm.... Try this. Not sure if it will help or if you already tried it. Remove the battery, try to recheck system date and settings and last option is to perform a security wipe. For the security wipe, be sure to have your data backed up since that will wipe data on your bb. That's what I did before I finally realize I was affected.