05-08-2013 03:06 PM
I recently had a problem with my email address where it was hacked and blocked from me. The company that it is with (aol) wants to charge me £96 to unlock it which obviously I am refusing to pay. I would like to change all of my settings on my phone over to my new email address but theres a problem - I can't remember my password for this. The simple thing would be for me to select the 'forgot password' option but therein lies the second problem - that email is hacked and no longer in existance. Is there a way for Blackberry to delete the existing Blackberry ID so that I can set up a new one and change my email over?
05-08-2013 04:45 PM
Hi and Welcome to the Community!
Since you do not have access to that email account, you have a choice to make depending on your circumstances:
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.