11-01-2011 05:35 AM
We have a client who's blackberry is on a BES server. He has signed up for a Blackberry ID so that he can buy apps etc through the blackberry store. When trying to download it requests the ID as usual however, will not accept his. The error message is: ‘please enter a username that is associated with this blackberry’ then the only option is an ‘ok’ button.
11-01-2011 10:52 AM
this may seem like a silly question but is this a BB that the user has had since new or is it a BB that has been given to him by his company but was previously owned by another person at that company
it could be that if it was previously owned then the other person couldve signed up for a BB ID and its still associated with the PIN of that BB