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New Contributor
Posts: 3
Registered: ‎11-01-2011
My Device: Non User
My Carrier: Vodafone

Blackberry ID Not Working

We have a client who's blackberry is on a BES server. He has signed up for a Blackberry ID so that he can buy apps etc through the blackberry store. When trying to download it requests the ID as usual however, will not accept his. The error message is: ‘please enter a username that is associated with this blackberry’ then the only option is an ‘ok’ button.

 

Help! Smiley Sad

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New Contributor
Posts: 3
Registered: ‎10-31-2011
My Device: BlackBerry 9780
My Carrier: Vodafone

Re: Blackberry ID Not Working

this may seem like a silly question but is this a BB that the user has had since new or is it a BB that has been given to him by his company but was previously owned by another person at that company

 

it could be that if it was previously owned then the other person couldve signed up for a BB ID and its still associated with the PIN of that BB

New Contributor
Posts: 3
Registered: ‎11-01-2011
My Device: Non User
My Carrier: Vodafone

Re: Blackberry ID Not Working

Brand Spanking New

 

there is no way another one could be associated